Uma Talreja

Chief Marketing & Customer Officer,Ecommerce & Omni Channel

Shoppers Stop

  Mumbai, India

Uma Talreja is a seasoned retail professional and has 25 years of work experience across leading retail organisations

She has vast experience in driving strategy, operational excellence, customer strategies for service and experience transformation, marketing transformation, omni channel and ecommerce

She has held significant leadership positions in organisations such as Burger King, Shoppers Stop (India’s leading retail chain), Raymond apparel and textiles, Aditya Birla Retail (Supermarkets and hypermarkets), Westside -Tata (a leading private brand retail chain) covering lifestyle categories such as fashion, beauty, home decor, grocery, gourmet food, health and wellness, QSR and specialised retail like airport retail

She currently advises early-stage start-ups for driving growth and scale in various categories

In her professional career, she has been responsible for driving transformation and revenue growth for both retail and online channels and has diverse skills and experience that cover brand building, acquisition and retention strategies and building and running digital channels including D2C and marketplace e-commerce

She has built platforms for online tailoring, personal styling, product visualisation, omni channel experiences and integrated them into the customer experience and transformation and growth strategies for brands. Her expertise on omni channel retailing and digital strategies for traditional retail has been a key differentiator in her career and she is well known in the industry for championing initiatives and spreading knowledge on this subject

She has been an early adopter and an ambassador for martech, digital and data driven marketing and received recognition for many such innovations
She is currently an advisor and mentor to startups and also runs training and development programs as an independent consultant

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Digital Marketing Communications Business Growth Customer Experience Retail Social Media / Branding